Privacy Policy

Introduction

At Zuwa Care Services (UK) Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide when using our services and website.

Information We Collect

• Personal Identification Information: Name, address, phone number, email address, and emergency contact details.

• Health and Care Information: Relevant medical history, care plans, medication records, and assessments necessary to provide personalized care.

• Usage Data: Information on how you use our website and services, including IP addresses and browsing behaviour.

How We Use Your Information

• To provide and manage your care services effectively.

• To communicate with you, your family, and healthcare professionals regarding your care.

• To comply with legal and regulatory requirements, including Care Quality Commission (CQC) standards.

• To improve our services through feedback and service monitoring.

• To maintain records for billing and accounting purposes.

Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. Your information may be shared with:

• Healthcare professionals involved in your care, with your consent.

• Regulatory authorities such as the CQC, as required by law.

• Our trusted service providers who assist in delivering care, under strict confidentiality agreements.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All our staff receive training on data protection and confidentiality.

Your Rights

You have the right to:

• Access your personal data and receive a copy upon request.

• Request correction or deletion of inaccurate or outdated information.

• Restrict or object to the processing of your data in certain circumstances.

• Withdraw consent for data processing at any time, where applicable.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

Data Retention

We retain your personal information only as long as necessary to provide care, comply with legal obligations, or as otherwise permitted by law.

Cookies

Our website uses cookies to improve user experience. Cookies collect non-identifiable information such as browser type and visit duration. You can disable cookies via your browser settings, but this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date updated accordingly.

Contact Us

For questions or concerns about your privacy or this policy, please contact:
Zuwa Care Services (UK) Ltd
Office 10, 126 Newland Street, Witham, CM8 1BA
Email: info@zuwacareservices.co.uk
Phone: 01376 422 890